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Royal Jordanian: The Lost Art Of Flying  
User currently offlineSR 103 From United States of America, joined Sep 2000, 1740 posts, RR: 39
Posted (2 years 4 months 2 weeks 2 days 4 hours ago) and read 25872 times:

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These days when it comes to the Middle East all we hear about are the so called ‘big ME3,’ Emirates, Qatar Airways, and Etihad. It is easy to forget that there are numerous other Middle Eastern carriers in existence, each with their own unique story. At one extreme you have relative new comers such as Oman Air which have set the bar quite high with their opulent luxury and world class service. On the other hand you have legacy run carriers such as Kuwait Airways which set the bar rather low while being stuck in limbo. However there are some airlines that fall in between the two like Royal Jordanian Airlines - the national carrier of the Kingdom of Jordan.

Much like Kuwait Airways, Royal Jordanian has been around for much longer than the “big ME3” of the region. The airline has continuously adapted to the ever changing landscape that is aviation, especially in the Middle East. For a while now we have been hearing about the amazing turnaround Royal Jordanian has made since the early part of the decade. One of the airlines biggest supporters has been none other than our favorite trip report writer, Ronerone (Roni.) The airline has received a great deal of publicity as of late, not just for their improved in-flight service, but their membership into oneworld.

Last year the airline introduced its latest advertising campaign “The Art of Flying.” It is a simple marketing tagline that evokes images of style and glamour. The commercials seem to emphasize the finest Middle Eastern hospitality with a modern and sophisticated twist. As someone who follows airline marketing, I have to admit these videos lure me in with their sense of calm and serenity. They portray Royal Jordanian as a rather modern and vibrant carrier.

Royal Jordanian: Journey In Royalty (From 2006)

Royal Jordanian: Corporate Video (From 2012)

After our last trip together on Cathay Pacific, Roni and I decided it was time take another trip, and Royal Jordanian popped up with a very appealing one way business class fare from Colombo to various cities in its network. Once booked, we made plans to head to Colombo for our “Journey into Royalty.”

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40 replies: All unread, showing first 25:
 
User currently offlineSR 103 From United States of America, joined Sep 2000, 1740 posts, RR: 39
Reply 1, posted (2 years 4 months 2 weeks 2 days 4 hours ago) and read 26355 times:

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Royal Jordanian 195
Colombo – Amman
Airbus A340-200 (JY-AIB) (Princess Iman Bint Abdullah)
Seat: 4J
Scheduled Departure Time: 06:25
Actual Departure Time: 06:39
Scheduled Arrival Time: 10:10
Actual Arrival Time: 10:52


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Photo © Yochai Mossi - AirTeamImages
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Photo © Roni Hawi

Check In: After a rather early wake up call, both Roni and I arrived at the airport shortly after 4:00 am where our bags were promptly x-rayed before we were allowed to enter the terminal. The check in area is separated into two areas, the first one is dedicated for SriLankan Airlines, and the second for all other airlines.
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Following another security check we proceeded to the Royal Jordanian check in counters. There were four open desks for economy as well as one dedicated for Crown Class. Thankfully there was no one in front of us so we were helped by a very friendly agent in the distinctive red RJ uniform.

“Hello sir, are you both flying Business Class?”
“Yes, we are.”



Once all the formalities were sorted, our boarding passes were issued along with a distinctive lounge invitation.



Both of us headed towards immigration which involved a little bit of waiting this morning. After a bit of rummaging through the various shops for some souvenirs, Roni and I made our way to the Araliya Lounge.

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We were greeted at the door and let in with a smile where we promptly found a seat in the corner with a nice view of the apron.

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There was quite a large selection from the breakfast buffet which included various Sri Lankan and Western dishes.

Scrambled eggs
Baked beans
Roasted potatoes
Chicken sausages
Chicken bacon
Rice pilaf
Yellow dhal
Kiribath (Rice cakes)
Chicken curry
Fish sambal
Sri Lankan paratha
Various kinds of Pastries
Various kinds of bread
Various kinds of Fruit
Cheese and crackers

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I went for the kiribath, chicken curry, and paratha to accompany my Ceylon tea.

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Despite the curry being delicious, my mouth was on fire! I had to go back and get some pastries to cleanse my palate. I have never been a large fan of spicy food, but I must admit this curry was worth it.

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Around 5:25am we made our way to the gate which happened to be directly opposite the lounge. Clearing security took a few minutes before we were welcomed into the gate area by a smiling ground staff member in yet again the distinctive RJ red uniform. Boarding had not begun as of yet, so we were all huddled up in the holding area. A quick glance at fellow passengers boarding passes revealed that quite a few were headed to Rome and London today.

Boarding: A couple of minutes later a ground staff member in a blue SriLankan Airlines sari opened the door to the jetway. A mad stampede ensued, but as Roni and I were relatively close to the door, we managed to escape the rioting mob behind us. Thankfully a dual air bridge was in use today, which meant Crown Class passengers could board from door number one.

Upon entering the aircraft we were greeted by absolutely no one. In fact, the purser was at Door 1L but welcoming passengers seemed like it was the last thing on his mind. Instead, he was punching away at a wall-mounted touchscreen -probably adjusting the air conditioning or cabin lighting- with his luggage upright behind him and blocking the way. As with all other passengers, the only way to enter this aircraft was for us to make our ways around him and his obstructing cabin bag. He didn’t budge a single inch let alone look at any of the passengers, and a boarding welcome (or severe lack thereof) such as this was something we hoped would not set the tone for this flight.

Several crew members were in the galley and most with their backs facing Door1L. Boarding seemed like such a chore today, especially seeing that the crew was busy chit chatting with each other, when none of them bothered to even acknowledge our presence.

Zigzagging our way through the galley gossip, our path was blocked by the crew, and they did not give us any way to proceed. Instead, we waited a few moments until they were done before squeezing our way through and turning right. Roni and I proceeded to our seats without interacting with a single crew member. We stowed our belongings and sat down.

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At first glance, the cabin was in great shape and the seats were very comfortable. The 83 inches of legroom was very noticeable, and was much appreciated. The cabin temperature was very comfortable at this point in time, but that was all about to change. A female flight attendant came up from the economy section and grabbed the male purser right as he was passing our seats.
“Rami, the cabin is too cold, turn the air condition down.”

Once the cabin filled up, the cabin crew started making some appearances in the cabin by just walking around and staring at passengers. By now the cabin was getting uncomfortably warm as it looked like Rami had just shut off the air conditioning, rather than turning it down. At this point Roni stopped a rather dubious blonde looking F/A, (lets call her Olga.)

“It’s a little hot in here; can you turn up the ….”*CUT OFF*
“Mmm YA I know I know, but not now… Later!”

Shortly thereafter, a brunette (lets call her Svetlana) who also happened to be from Eastern Europe walked out of the galley with a tray full of apple juice, orange juice, and water. Both of us selected water, which Svetlana placed on our armrest with no facial expression whatsoever. My “thank you” was ignored.

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Across the aisle in 4 A and B, a couple were seated blissfully minding their own business when all of a sudden one of the large Crown Class pillows fell out of the overhead bin and knocked their drinks clean off the armrest and onto the lady’s clothes. Naturally the gentleman rang the call button, but it was ignored. He rang it again to see if maybe the second time would be the charm, but again it was completely ignored.

Rami the male purser was casually strolling by so the couple flagged him down.

“Excuse me, one of the pillows fell out of the locker above and knocked our drinks all over. Could we get some napkins to clean this up?”

Rami looked at them, grunted, and walked away. A few seconds later Olga came by, picked up the apple juice soaked pillow, and put it back in the overhead bin. She proceeded to give the couple a few extra napkins, while offering them some more drinks. However, she failed to close the overhead bin and a few minutes later a handful of blankets fell out; thankfully this time the offending objects did not strike the couple. The gentleman proceeded to close the overhead bin only for it to be opened a few minutes later by one of the passing male cabin crew. The gentleman got up from his seat and proceeded to close the overhead bin once more, only have it opened by a passing female flight attendant moments later. Keeping in mind though, a new passenger that had boarded later on requested another pillow from Olga, whom in return gave him the same pillow that had juice all over its plastic cover.

Meanwhile on our side of the cabin, Olga and Svetlana rolled out the newspaper/magazine trolley down the aisle. Olga handed me a menu, an eyeshade, and a pair of black socks. At this point in time Roni had a look on his face that I have rarely ever seen. He turned to Olga,

“What happened to the amenity kit? Why don’t you give them out on these routes? Because it’s Colombo?”
Olga looked a bit puzzled and murmured something in a foreign language to Svetlana who just shrugged her shoulders. However Roni was not done,
“Do you only give them out on New York flights now?”
Olga shot Roni the nastiest look and said, “Hmmmm… I don’t know.”

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They both proceeded to roll the trolley quite hastily up the aisle back into the galley. Roni turned to me and started laughing at his encounter. However the best laugh was yet to come as I opened up the large and very well presented menu. Take a look for yourself:



We were not flying on April 1st (April fools day), so I could not quite understand why this menu was given to us. If these are the choices (if I can call two of the same item a choice) on a 7 hour and 30 minute flight in business class, I am in no hurry to fly this airline on a long haul to the US.

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The safety video began as we began our push back, which was delayed by a few minutes without any explanation.

Royal Jordanian A340 Safety Video

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We spent about five minutes taxiing to the runway before starting our excruciatingly lethargic take off roll.

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[Edited 2012-04-19 12:40:28]

User currently offlineSR 103 From United States of America, joined Sep 2000, 1740 posts, RR: 39
Reply 2, posted (2 years 4 months 2 weeks 2 days 4 hours ago) and read 26192 times:

The Flight: After a very sluggish climb, we finally broke through the clouds and the seatbelt sign was extinguished.

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Olga first walked down the aisle with a stack of headphones,
“Headphones, you want?”

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Both Roni and I accepted, and I proceeded to plug my pair in only to hear silence! When I mentioned this to Roni he gave me his pair to test out, thankfully it was just the headset and not the seat. Svetlana was walking by so I stopped her,

“Sorry but these headphones are not working.”
“You want another one?”
“Please.”
“Ok.”

True to her word, she came back a few seconds later with another pair of sealed headphones. This time they worked just fine so I started to play around with the system.

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At first glance the system is very easy to use. I browsed through some of the special features before deciding on watching “Drive” as my movie of choice.

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A quick visit to lavatory revealed this aircraft’s true age. The cabinet doors under the sink would not latch and kept swinging out which made it rather difficult to maneuver around the already small lavatory.

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There was a bottle of cologne and moisturizing cream on one of the shelves near the mirror. Strangely enough, when you removed the bottles the cabinet door would swing open with quite a bit of force - enough to give anyone a bloody nose. Needless to say the lavatory was becoming one of the most dangerous places to be on this aircraft.

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After returning to my seat we both waited for the service to begin. Close to an hour after take-off, Svetlana was standing in front of us with a handful of white table cloths. We pulled our tray tables out and she proceeded to dress them up. A short while later she was back beside us with a white linen covered breakfast tray. She placed it gently on my tray table, to which I proceeded to say “thank you.” She seemed to be somewhat taken aback and flashed a very quick smile.

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The tray contained a bowl of fruit, a bread roll, and something that resembled a croissant in a previous life. A standard bottle of strawberry jam could be found in the right hand corner, along with a similar sized bottle of honey.

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As I started to dig into the fruit bowl, Sventlana was once again beside us with a tray containing glasses of orange juice. I accepted one, but Roni declined.

“Can I have a bloody Mary instead please?”
Without smiling, she looked at him and nodded.

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My orange juice
Roni’s bloody mary

The fruit bowl contained two slices each of pineapple, watermelon, and papaya, along with two grapes. The fruits were fresh and ripe - which is about all I can ask for. The croissant had clearly seen better days, but it was edible while the bun was rather stale and hard. The orange juice tasted more like unsweetened grapefruit juice, it was extremely bitter and watered down. Our empty bowls were collected by Svetlana, who by now seemed to have warmed up to me a little. She would now make direct eye contact with me and smile, however Roni was still getting the cold shoulder.

The breakfast trolley was rolled down the aisle a few minutes later by Svetlana who smiled as she reached our seats.

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"Today we have two choices. There is cheese omelet, and second there is .. haha well another omelet with chive."
"Can I please have the chive omelet?"
"How about some cheese?"
"No thank you."
"Some sausage, potatoes or mushroom?"
"All three please."

As Roni’s turn came, he politely asked her,
“Mind if I take a picture?”
“Sure. May I ask why?”
“Trolley looks nice.”



Roni ended up picking the exact same thing I did, but he added some cheese to his for some extra flair. (See Suryo, we managed to make it different for you.) Svetlana offered some tea and coffee from the same trolley.

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My breakfast plate
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My tea
Roni’s breakfast plate with cheese and tomato additions

The omelet was flavorless, with a rubbery texture, and required a lot of salt and pepper to go down. The sausage was rather dry and had large chunk's of pepper corns in them which were extremely overpowering. Overall the meal was a huge disappointment. The Ceylon tea was decent, thankfully. Svetlanta collected our trays a few minutes later and I proceeded to recline my seat, close my eyes, and drift off into a semi state of unconsciousness.

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As of late I have been having an easier time sleeping on planes, and Royal Jordanian’s seat was certainly very comfortable. While it may not be as secluded as Etihad, or have the generous girth of Singapore Airlines, it certainly was easy to fall asleep in. The pillows provided were thick and very comfortable. The blankets were a bit on the thin side, but I hear duvets are handed out on night flights. It seems like we got the short end of the stick on this flight for some reason.

I woke up a few hours later to a dark cabin. A quick look at the in-flight map on Roni’s PTV indicated we were flying right over Dubai. I naturally had to open my window shade for this.

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As I was now fully awake, I decided to watch some sitcoms.

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At no time during this did Svetlana or Olga appear in the aisle. Now normally I am not a fan of call buttons, but as no water bottles had been passed out during the flight, there was no choice.

To Olga’s credit she was by my side within seconds.

I whispered, “can I have a glass of water please?”
She looked at me and screamed “YOU WANT WHAT?”
“A glass of water please.”
AH, WATER!”

By this point in time, not only had Roni been jolted awake by her screams, but so had half the cabin; who were now all facing our direction. I guess that will teach me never to ask for anything in flight again.

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My glass of water was delivered without any facial expression by Olga a minute later.

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My problematic glass of water
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Eventually the cabin started to spring to life.

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I noticed that Olga and Svetlana started handing out plates of something to random passengers. Roni went to the galley to investigate and came back with instructions for me. Apparently I had to go to the galley and request something to eat and drink from the crew in order to get it! Considering none of this was even on the menu, I was a bit taken a back. So I proceeded to the galley behind the grey curtain where Svetlana and Olga were chatting.

Olga looked at me and said,
“Yes?”
“Could I get a cup of tea please?”
Svetlana jumped in between Olga and I;
“Yes. You want something to eat?”
“Sure, what do you have?”
Svetlana proceeded to pull a tray halfway out of one of the cabinets with a few pastries on it.
“Can I have the fruit tart please?”
“Yes, I shall bring it to you seat.”
“Thank you.”

I went back to my seat, and as promised, Svetlana was by my side a few minutes later with a plate and a cup of tea. Dare I say, she even had a bit of a smile on her face.

On the other hand, Roni’s experience in the galley had a rather different flavor to it. It seems as if they felt like they could let their hair down a little around him.

As he entreated, Svetlana shot out her hand on her hip and with a sarcastic smile said,
“Ah, yes, what you want now?”
“May I have the éclair over there and a cup of coffee please?”
“No no, you cannot have”
“Huh?”
“I am joking! What, you don’t like joke? I bring to your seat coffee and the cake, yalla”

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My fruit tart with tea
Roni’s caramel éclair with coffee

My fruit pastry was satisfying but nothing special as was Roni’s caramel éclair. Once everything was collected, Svetlana was in the aisle with some comment cards.

“Would you fill some out?”
Both Roni and I agreed.

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As you can tell, Roni had a lot to say
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The aircraft nose dipped, which coincided with the captain announcing our descent into Amman. The crew started to prepare the cabin for landing by collecting headphones, blankets, menus,’ and any other loose trash. I had been warned about Royal Jordanian’s stringent menu collection policy so I hid mine inside the magazine in the armrest.

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Svetlana first came by to collect our headphones,
“Do you have your menu?”
Both Roni and I shrugged our shoulders and pretended to look around for it. Being satisfied with the answer, Svetlana headed back to the galley.

A few minutes later Olga came barging into the cabin grabbing anything Svetlana had missed while barking,
“WHERE MENU? NO?”
She eventually got to our row where Roni and I played dumb again. Not satisfied with our answer, Olga decided to start peeking around area to see where it was. After lifting up our blankets and pillows, she seemed to be satisfied with her search and retreated back to the galley.

The seatbelt sign pinged, and before I knew it we were making our final approach into Queen Alia International Airport

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Arrival: We touched down relatively smoothly onto runway 8R a few minutes after 10:30 local time and proceeded to taxi towards the terminal.

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However, we stopped short and the captain came on to inform us that our gate was not free as of yet.

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After a couple of minutes, a Royal Jordanian A330 pushed back from one of the jetways and we began to power up.

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We docked at Gate 5 and the aircraft door was opened. Passing through the galley I smiled as I passed Svetlana who smiled back. Olga on the other hand was at the front door with a rather stern look on her face.

As both Roni and I had a connection to make, we proceeded towards the Royal Jordanian Crown Lounge for a quick break before heading to our connection.

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The only "other" airline that uses the RJ terminal in AMM
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User currently offlineSR 103 From United States of America, joined Sep 2000, 1740 posts, RR: 39
Reply 3, posted (2 years 4 months 2 weeks 2 days 3 hours ago) and read 26079 times:

Verdict: As you can tell by now, my experience with Royal Jordanian was a rather mixed bag. My first mistake may have been expecting a little too much from RJ. I have constantly been hearing about how wonderful the airline has become, and how they have changed for the better. In hindsight, this was probably a perfect set up for failure. Regardless, my high expectations cannot forgive the horrendous catering or the rather lackluster service from the two flight attendants serving Business Class.

There are some definite positives to flying Royal Jordanian, mainly the Crown Class seat on the A340 in particular. The seat reclines into a very comfortable flat bed, something many leading airlines have still yet to implement in their business class cabins. With regards to the IFE, it was AVOD and more importantly was accompanied by a decent selection both in terms of quality and quantity. The picture quality was also sharp which complimented nicely with the noise canceling headsets. The 20 year old A340 was also in decent shape for its age- at least when it came to the cabin. The lavatories could definitely use some work though.

However, the catering on this flight was an utter disaster. A lavishly decorated menu is worthless if there is more blanks space than writing. Also, I cannot understand why the choices were two slightly altered versions of omelets. I have more choice on some of my domestic flights in the United States! The quality of the so called offerings was equally abysmal. I have flown SriLankan Airlines out CMB and know the station is very capable of producing some excellent breakfast dishes. It is sad when I have to say the industrial tasting fruit tart (something not even mentioned on the menu) was the best thing I ate on this 7 hour flight.

As for the genuine hospitality displayed on this flight, there was none! Royal Jordanian should be appalled at the standard of service that was provided to their Crown Class passengers on this flight. I’d gladly take a US airline grandma any day over Olga and Svetlana. There was no finesse, no warmth, and no genuine hospitality in their service delivery. They were clearly not there to serve, as we were nothing but an inconvenience.

Some may say this was a Colombo flight, so I should expect service that has been toned down to match the local market. In my opinion the Colombo market is no less valuable to Royal Jordanian than Bangkok, Dubai, or Paris. A quality airline such as Royal Jordanian should have consistent service standards throughout its route network, not just on handful of cherry picked routes. Did Royal Jordanian show me “the art of flying?” Not by a long shot!


Score:
Check In: 9 (Performed efficiently and quickly with a smile)
Lounge: 7 (Standard contract lounge with decent catering and views)
Boarding: 5 (Being made to wait in the gate area only to be ignored onboard)
Seat: 9 (A very comfortable flat seat, if only lacking in privacy)
Service: 4 (Started off very cold and aloof, but eventually became bearable)
Entertainment: 8 (Nice big PTV with a decent AVOD selection)
Food: 4 (Lack of choice, taste, and overall quality)
Aircraft: 7 (Showing some signs of age, particularly in the lavatories, but overall decent)
Arrival: 10 (Quick and painless, no complaints here)

63/90 = .700

Royal Jordanian Scored a 70%

Some Previous Trip Reports:


Cathay Pacific: Re-Discovering The Heart Of Asia
The Evolution Of Change: Gulf Air Vs. Jet Airways
A Mile & More With Lufthansa
The Last Boutique Airline: OpenSkies To Paris
Kingfisher First On The A330: Redefining Luxury
Virgin America Delivering On Grand Promises
Qatar Airways: Your Five Star Airline?
Back To My Roots: KLM World Business Class
Etihad: A Diamond In The Rough
The Art Of Service: Kingfisher & Jet Airways
Air France: The Best Place On Earth?
Korean Air Business: Excellence In Flight?
Skyteam Challenge: Air France Business Class
Did AA Persuade A Skyteam Elite To Switch?
Battle For The Best: Song Vs. JetBlue
Malaysia: Asia’s Best Kept Secret?

http://i44.photobucket.com/albums/f42/SR747300M/Royal%20Jordanian/RJBanner3.jpg


User currently offlineatlflyer323 From United States of America, joined Jan 2005, 614 posts, RR: 0
Reply 4, posted (2 years 4 months 2 weeks 2 days 1 hour ago) and read 25289 times:

Wow! This has definitely been one of the more interesting trip reports I have read in a while. I really hope someone from RJ reads this, as I agree with your opinions, you were not treated like a proper premium customer should be! It will be interesting to see if you hear anything form RJ based on your comment cards, or this report.

Anyways, great report! Can't wait to read more.

-Brandon



Everyday, the fluffy temptation of wheat!
User currently offlinePatagon From Chile, joined Aug 2011, 32 posts, RR: 0
Reply 5, posted (2 years 4 months 2 weeks 2 days 1 hour ago) and read 25256 times:

nice trip report, I really enjoyed every part

User currently offlineCarfield From United States of America, joined Dec 2003, 1918 posts, RR: 9
Reply 6, posted (2 years 4 months 2 weeks 2 days ago) and read 25204 times:

Sadly I agree with your verdict... RJ seems to go through a rejuvenation phrase five years ago with all the renovation in the cabin product and the entry of Oneworld Alliance, but for the past year or so, things have go down dramatically. The service that I had reported is no longer in existence and things are heading down south quickly with RJ. CMB is often not a glorious destination but there should be a basic standard. The fact that RJ thinks that only one meal is sufficient on this flight is beyond me. I expect a snack service prior to arrival.

However, there is often one big problem - the F/As don't do mid-flight service - water runs or anything else. On North American flights these flights are okay because they have bottled waters in the bar area along with snacks. So one can help themselves, but on these secondary flights, things are rough.

Menus - I always take them and there has never been a problem. I will be very upset with the way Olga goes through my stuff.

Amenity kit - the Bulgari amenity kit is only available on transpacific flights, and from BKK to AMM, but on other flights, they use to have a smaller amenity kit with basic amenities. Intra-Middle East flights don't have any kits.

It is sad to see how RJ has continued to perform and I hope Roni's letter will make a difference. I hope RJ is reading this trip report and this kind of publicity speaks louder than any of the fancy advertisement that RJ puts out.

Thanks for sharing,
Carfield


User currently offlinelukeyboy95 From United Kingdom, joined Apr 2008, 1092 posts, RR: 31
Reply 7, posted (2 years 4 months 2 weeks 2 days ago) and read 25095 times:

What a great report...

I feel faint after reading it. Ha. Excellent work on the layout too. It read very easily.

Quoting SR 103 (Thread starter):
On the other hand, Roni’s experience in the galley had a rather different flavor to it. It seems as if they felt like they could let their hair down a little around him.

As he entreated, Svetlana shot out her hand on her hip and with a sarcastic smile said,
“Ah, yes, what you want now?”
“May I have the éclair over there and a cup of coffee please?”
“No no, you cannot have”

Really, this is very well described. I particularly enjoyed this... Roni seemed to bring out their naughty side.
But more seriously, this seems to be a reoccurring thing. I think Gabrielchew had something similar on a BA Larnaca flight recently... the sort of pretending you can't think. I get humour, but this isn't in good taste to a business class customer. They always do it in economy... and aren't always joking!

Oh RJ, how you have faded.

Thanks

L



Breaking down the stereotypes - one by one
User currently offlineSOBHI51 From Saudi Arabia, joined Jun 2003, 3469 posts, RR: 17
Reply 8, posted (2 years 4 months 2 weeks 2 days ago) and read 25077 times:
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Are you sure you were flying RJ, and not the old Aeroflot or Interflug?

Very interesting report.
I wonder if the comments that Roni wrote caused the GM of Alia to resign? 



I am against any terrorist acts committed under the name of Islam
User currently offlineNZ107 From New Zealand, joined Jul 2005, 6418 posts, RR: 38
Reply 9, posted (2 years 4 months 2 weeks 1 day 21 hours ago) and read 24713 times:

Hi Anosh,

Another really enjoyable read, thanks for sharing. Also great pics to accompany, especially of the ones overflying Dubai!

What a disappointment. So that's two flights reported on in a row which Roni has been on and has ended up being a real let down. Good to see the A342 still flying strong.

Quoting SR 103 (Reply 1):
Upon entering the aircraft we were greeted by absolutely no one. In fact, the purser was at Door 1L but welcoming passengers seemed like it was the last thing on his mind. Instead, he was punching away at a wall-mounted touchscreen -probably adjusting the air conditioning or cabin lighting- with his luggage upright behind him and blocking the way. As with all other passengers, the only way to enter this aircraft was for us to make our ways around him and his obstructing cabin bag. He didn’t budge a single inch let alone look at any of the passengers, and a boarding welcome (or severe lack thereof) such as this was something we hoped would not set the tone for this flight.

Sounds like a sign.. Don't bother boarding through this door as nobody will be treated like premium passengers!

What poor service. I would have been most disappointed if I had paid for that J seat.

Was there much point of trying to keep the menu when there was basically nothing in it?  
But on the other hand, it sounds pretty stupid to go fetching for a piece of cardboard. I could fully understand if it was in one of those leather pouches you see on some airlines.

At least the seats were comfortable. I could just imagine such crew coupled with CX's current (awful) Y seats to make for a completely unpleasant journey.

Well, Roni, what do suggest now? Wait a few years and see if they revolutionise and change with the times? Or just stick to the CX we all know will perform? I start to wonder what the service is like in Y..


Thanks again,

Nicholas



It's all about the destination AND the journey.
User currently offline767747 From United States of America, joined Jan 2005, 1935 posts, RR: 24
Reply 10, posted (2 years 4 months 2 weeks 1 day 21 hours ago) and read 24539 times:
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Wow, SR 103 what a report about RJ!

The stylish advertising, and the great looking cabin make the experience seem to be one of the best airlines in the world, but your report shows us that this is not the case at all! I'm appalled by the service level on your flight! It seems almost laughable how the flight attendant was snooping around your seats for the menu?! Wow!

Thanks for sharing!

Matthew (767747)


User currently offlineflightsimboy From Canada, joined Sep 2005, 1263 posts, RR: 4
Reply 11, posted (2 years 4 months 2 weeks 1 day 20 hours ago) and read 24438 times:
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What a great report that I have to say it kept me so mesmerized!! Thoroughly enjoyed it.

Quoting SR 103 (Thread starter):
These days when it comes to the Middle East all we hear about are the so called ‘big ME3,’ Emirates, Qatar Airways, and Etihad. It is easy to forget that there are numerous other Middle Eastern carriers in existence, each with their own unique story

Ah yes the Trinity of the aviation world!!

Quoting SR 103 (Thread starter):
Much like Kuwait Airways, Royal Jordanian has been around for much longer than the “big ME3” of the region.

Talking of Kuwait Airways I need to do a trip report for my trips over 15 years ago!!

Quoting SR 103 (Reply 1):
Despite the curry being delicious, my mouth was on fire!

You were in Sri Lanka after all, where the spices are literally from Hell!!

Quoting SR 103 (Reply 1):
Upon entering the aircraft we were greeted by absolutely no one. In fact, the purser was at Door 1L but welcoming passengers seemed like it was the last thing on his mind. Instead, he was punching away at a wall-mounted touchscreen -probably adjusting the air conditioning or cabin lighting- with his luggage upright behind him and blocking the way. As with all other passengers, the only way to enter this aircraft was for us to make our ways around him and his obstructing cabin bag. He didn’t budge a single inch let alone look at any of the passengers, and a boarding welcome (or severe lack thereof) such as this was something we hoped would not set the tone for this flight.

Several crew members were in the galley and most with their backs facing Door1L. Boarding seemed like such a chore today, especially seeing that the crew was busy chit chatting with each other, when none of them bothered to even acknowledge our presence.

Zigzagging our way through the galley gossip, our path was blocked by the crew, and they did not give us any way to proceed. Instead, we waited a few moments until they were done before squeezing our way through and turning right. Roni and I proceeded to our seats without interacting with a single crew member. We stowed our belongings and sat down.

Unfortunately this tone was set for the rest of the flight. Sad!! I'm not even going to quote the rest of the entire report which was truly the entire report. Could it be that the inefficient purser was the one who caused these two to spiral downwards as well. I mean if the purser did not care, they would definitely have no reason to care themselves. The chain of command starts from the top after all.

Quoting SR 103 (Reply 2):
The tray contained a bowl of fruit, a bread roll, and something that resembled a croissant in a previous life.

That truly made me snort with laughter lol!!!

Quoting SR 103 (Reply 2):
She would now make direct eye contact with me and smile, however Roni was still getting the cold shoulder.

Not quite the treatment that Roni gets from the other flights does he? lol

Quoting SR 103 (Reply 2):
I proceeded to recline my seat, close my eyes, and drift off into a semi state of unconsciousness.

I like how that pic conveyed your message of zeroing out everything and everybody on that flight, including Roni  
Quoting SR 103 (Reply 2):
I woke up a few hours later to a dark cabin. A quick look at the in-flight map on Roni’s PTV indicated we were flying right over Dubai.

You were actually overflying Abu Dhabi. Had you to be flying overhead Dubai you would have most likely lost the view of the Palms.

Quoting SR 103 (Reply 2):
By this point in time, not only had Roni been jolted awake by her screams, but so had half the cabin; who were now all facing our direction. I guess that will teach me never to ask for anything in flight again.

Lesson learned lol

Quoting SR 103 (Reply 2):
As you can tell, Roni had a lot to say

That is if the comment cards actually did make it to the RJ headquarters.

Quoting SR 103 (Reply 2):
A few minutes later Olga came barging into the cabin grabbing anything Svetlana had missed while barking,
“WHERE MENU? NO?”
She eventually got to our row where Roni and I played dumb again. Not satisfied with our answer, Olga decided to start peeking around area to see where it was. After lifting up our blankets and pillows, she seemed to be satisfied with her search and retreated back to the galley.

Wow, looks like she definitely got up from the wrong side of the bed today lol. Checking through the pillows and blankets, really.

Quoting SR 103 (Reply 3):
Some may say this was a Colombo flight, so I should expect service that has been toned down to match the local market. In my opinion the Colombo market is no less valuable to Royal Jordanian than Bangkok, Dubai, or Paris. A quality airline such as Royal Jordanian should have consistent service standards throughout its route network, not just on handful of cherry picked routes. Did Royal Jordanian show me “the art of flying?” Not by a long shot!

It's unfortunate that flights that originate from the Indian Subcontinent land up having all of it's occupants treated that way. And I've notice on routes like these the likes of Olga and Svetlana bring out only the worst in them. It's true what you say Colombo or for that matter (Karachi, Mumbai, Hyderabad, Dhaka) should be treated any different from other regional cities or any lucrative routes around the world.

I have to say I was so lovingly gazing at the engines in the photographs that I almost believed they were all red like Virgin Atlantic's and the dark shade on them, I assumed to be shadow of the wings, until the shots of the landing in Amman made me realize my mind was indeed playing tricks on me. Sigh!!!


User currently offlineQuokkas From , joined Dec 1969, posts, RR:
Reply 12, posted (2 years 4 months 2 weeks 1 day 19 hours ago) and read 24239 times:

Hi SR 103,

What an amazing experience! “The Art of Flying” would lead one to expect something a bit different to what you saw, but the "Lost" in your title hinted at the real experience.

The Ariliya Lounge looks functional although, were it not for the six lack of six year old magazines on the tables, the arrangement of chairs would be more reminiscent of a doctor's waiting room than an airport lounge.

Quoting SR 103 (Thread starter):
we were welcomed into the gate area by a smiling ground staff member in yet again the distinctive RJ red uniform
Quoting SR 103 (Thread starter):
the crew was busy chit chatting with each other, when none of them bothered to even acknowledge our presence.

What a contrast: here RJ distinguishes itself from EK. With EK, it is said (although not my own experience), you get fantastic service in the air and rotten service on the ground in DXB. With RJ it seems you get the good service on the ground and none in the air.

The lack of greeting or assistance on boarding is not what one would expect. The lack of basic courtesy to the extent of ignoring passengers and even hindering their progress into the cabin is really below average. It matters not whether the passenger is travelling in Y or J, a simple welcome aboard costs nothing yet makes the customer feel that s/he is valued and respected.

I also agree that it should not matter whether the passenger is boarding in CMB, AMM or JFK. The person getting on the plane in JFK could be the same as the one getting on in CMB: why should the treatment differ just because the origin does?

Quoting SR 103 (Thread starter):
Today we have two choices. There is cheese omelet, and second there is .. haha well another omelet

Well at least it saved you from making the difficult decision on whether to have the chicken or the fish.   Shame that the meals were so unappealing in appearance and bland in taste.

It looks as if RJ needs to lift its standards if it wishes to continue attracting premium passengers. Perhaps that will happen under the new leadership or under a possible merger.

Thanks for sharing your thoughts on the "lost art of flying".

Roy/ Quokka


User currently offlineAirAfreak From United States of America, joined Apr 2012, 714 posts, RR: 0
Reply 13, posted (2 years 4 months 2 weeks 1 day 19 hours ago) and read 24232 times:
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Thank you for taking the time to write this detailed and entertaining trip report... I needed a laugh tonight  

For a 7+ hours flight, I would gladly take Olga and Svetlana over the wicked witch of the west that can be found on fellow OneWorld partner, American Airlines. I don't want intrusive, just attentive service.

I also happen to love chives (if they are fresh) with eggs, so the breakfast would suffice for me in any case.

It seems Cathay Pacific is the leading partner within OneWorld, as per the trip reports I've read on this forum... Royal Jordanian needs some Asian-persuasion, it seems. lol!

I especially liked the photo of Iraqi Airways... maybe they will have a frequent flier program one day.  

Thank you and bon voyage on the routes of Royal Jordanian!



Do you lead an Intercontinental life?
User currently offlineSR 103 From United States of America, joined Sep 2000, 1740 posts, RR: 39
Reply 14, posted (2 years 4 months 2 weeks 1 day 16 hours ago) and read 23936 times:

Quoting atlflyer323 (Reply 4):
I really hope someone from RJ reads this, as I agree with your opinions, you were not treated like a proper premium customer should be!

Roni and I can only hope.

Quoting atlflyer323 (Reply 4):
Anyways, great report! Can't wait to read more.

Thank you atlflyer323.

Quoting Patagon (Reply 5):
nice trip report, I really enjoyed every part

Thank you, glad you enjoyed it Patagon

Quoting Carfield (Reply 6):
Sadly I agree with your verdict...

Hey Carfield, thanks for taking the time to read this. I am glad to see I am not the only one who feels this way about RJ.

Quoting Carfield (Reply 6):
CMB is often not a glorious destination but there should be a basic standard.

I agree. As you know I do a lot of India flying and have had my fair share of rather lackluster service, but this flight really took the cake.

Quoting lukeyboy95 (Reply 7):
What a great report...

Thanks Luke, always appreciate your comments.

Quoting lukeyboy95 (Reply 7):
I feel faint after reading it. Ha. Excellent work on the layout too. It read very easily.

Glad you liked it.

Quoting SOBHI51 (Reply 8):
Are you sure you were flying RJ, and not the old Aeroflot or Interflug?

You know, I almost put that exact comment in my verdict!  
Quoting SOBHI51 (Reply 8):
I wonder if the comments that Roni wrote caused the GM of Alia to resign?

 
Quoting NZ107 (Reply 9):
Another really enjoyable read, thanks for sharing. Also great pics to accompany, especially of the ones overflying Dubai!

Thanks Nicholas, always good to hear from you. Seeing DXB from the sky is always something.

Quoting NZ107 (Reply 9):
Sounds like a sign.. Don't bother boarding through this door as nobody will be treated like premium passengers!

That really did set the tone for the flight.

Quoting NZ107 (Reply 9):
What poor service. I would have been most disappointed if I had paid for that J seat.

We certainly did and from what I could tell most were not upgrades in the J cabin.

Quoting NZ107 (Reply 9):
Was there much point of trying to keep the menu when there was basically nothing in it?  
But on the other hand, it sounds pretty stupid to go fetching for a piece of cardboard. I could fully understand if it was in one of those leather pouches you see on some airlines.

You know, I was on QR recently and the F/A came around to collect the menu's in the leather pouch. She grabbed mine from the seat pocket and I politely asked her if I could keep my menu as a memento. Not only did she take the menu and drink list out of the leather pouch and place it on my armrest with a smile, she asked "how many you would like?" Now thats service!

Quoting 767747 (Reply 10):
Wow, SR 103 what a report about RJ!

Thanks.

Quoting 767747 (Reply 10):
The stylish advertising, and the great looking cabin make the experience seem to be one of the best airlines in the world, but your report shows us that this is not the case at all!

Marketing can often be deceptive.

Quoting flightsimboy (Reply 11):
What a great report that I have to say it kept me so mesmerized!! Thoroughly enjoyed it.

Thanks for the compliment, always nice to hear from a fellow trip report writer.

Quoting flightsimboy (Reply 11):
Talking of Kuwait Airways I need to do a trip report for my trips over 15 years ago!!

The last time I flew them was 11 years ago, so I am eagerly looking forward to the trip down memory lane.

Quoting flightsimboy (Reply 11):
Not quite the treatment that Roni gets from the other flights does he? lol

Absolutely not! I have been on a quite a few flights with Roni and he is normally pampered to death by the F/A's.

Quoting flightsimboy (Reply 11):
You were actually overflying Abu Dhabi. Had you to be flying overhead Dubai you would have most likely lost the view of the Palms.

Haha, fair enough.  
Quoting flightsimboy (Reply 11):
It's true what you say Colombo or for that matter (Karachi, Mumbai, Hyderabad, Dhaka) should be treated any different from other regional cities or any lucrative routes around the world.

After twenty some years of flying in and out of BOM , I can count on one hand the number of airlines that treat BOM no different than the rest of their network. It is really sad.

Quoting Quokkas (Reply 12):
What an amazing experience! “The Art of Flying” would lead one to expect something a bit different to what you saw, but the "Lost" in your title hinted at the real experience.

That is exactly what I was going for! Glad to see someone else got that.

Quoting Quokkas (Reply 12):
What a contrast: here RJ distinguishes itself from EK.

With regards to EK, you have to talk to Roni. I personally have stayed away from them since 2005. Though that may change sometime soon.

Quoting Quokkas (Reply 12):
I also agree that it should not matter whether the passenger is boarding in CMB, AMM or JFK. The person getting on the plane in JFK could be the same as the one getting on in CMB: why should the treatment differ just because the origin does?

I agree completely. The mark of a good airline is how they treat their passengers across the board, not just on a select few premium routes.

Quoting AirAfreak (Reply 13):
Thank you for taking the time to write this detailed and entertaining trip report... I needed a laugh tonight  

Thanks.

Quoting AirAfreak (Reply 13):
It seems Cathay Pacific is the leading partner within OneWorld, as per the trip reports I've read on this forum

Cathay Pacific remains my all time favorite airline for a reason. Maybe Roni can give you his input on this as well since he has flown a lot of oneworld, while I am a Star Alliance guy myself.


User currently offlinepalmjet From United Kingdom, joined Nov 2001, 1223 posts, RR: 17
Reply 15, posted (2 years 4 months 2 weeks 1 day 15 hours ago) and read 23840 times:

Hi SR103

What a super report. Thanks for bringing this one to us. Those enroute wing shots were especially wonderful to see, and the ground/ramp shots at AMM as well.

Shame the service was so patchy onboard - did not feel like a premium service to me. I guess many airlines these days are inconsistent when it comes to service delivery, even in J class.

I was slightly confused by your reference to flying directly over Dubai, when the airshow map showed you were flying quite far south of Dubai, and more over Abu Dhabi?

Thanks for this though - I really enjoyed it.

Cheers Palmjet



Eastern - Number One To The Sun
User currently offlinedebonair From Germany, joined Jan 2004, 2423 posts, RR: 4
Reply 16, posted (2 years 4 months 2 weeks 1 day 15 hours ago) and read 23758 times:

Nice TR...

Quoting SR 103 (Reply 3):
As for the genuine hospitality displayed on this flight, there was none!
Quoting SR 103 (Reply 3):
Service: 4 (Started off very cold and aloof, but eventually became bearable)



Wow! And you still rate this service 4 out of 10?! Are you serious, wth all these problems like amenity kit, headphones, crew etc.?!

Quoting SR 103 (Thread starter):
Once everything was collected, Svetlana was in the aisle with some comment cards.



Do you still belive, these comment cards ever reached HQ?! Dream on... I would write a letter of complaint to the management- regarding poor service and food!


User currently offlineAirAfreak From United States of America, joined Apr 2012, 714 posts, RR: 0
Reply 17, posted (2 years 4 months 2 weeks 1 day 14 hours ago) and read 23659 times:
Support Airliners.net - become a First Class Member!

Cathay Pacific remains my all time favorite airline for a reason. Maybe Roni can give you his input on this as well since he has flown a lot of oneworld, while I am a Star Alliance guy myself.


I'm a Skyteam passenger, however, I'd choose Star Alliance over OneWorld as per what I've been reading within this forum.

Thank you SR 103!!!!!!!  



Do you lead an Intercontinental life?
User currently offlineSR 103 From United States of America, joined Sep 2000, 1740 posts, RR: 39
Reply 18, posted (2 years 4 months 2 weeks 1 day 9 hours ago) and read 23144 times:

Quoting palmjet (Reply 15):
What a super report. Thanks for bringing this one to us.

Thanks, glad you enjoyed it.

Quoting palmjet (Reply 15):
Those enroute wing shots were especially wonderful to see, and the ground/ramp shots at AMM as well.

Appreciate the comments. I often worry I put too many of them in the trip report. I only posted about 1/4th of the wing shots I took on this flight.

Quoting debonair (Reply 16):
Nice TR...

Thank you.

Quoting debonair (Reply 16):
Wow! And you still rate this service 4 out of 10?! Are you serious, wth all these problems like amenity kit, headphones, crew etc.?!

Well, Svetlana warmed up a bit to me and they did answer call buttons so it was not a 0. A 4 to me is very low.

Quoting debonair (Reply 16):
Do you still belive, these comment cards ever reached HQ?! Dream on... I would write a letter of complaint to the management- regarding poor service and food!

Who knows if they did or not, but you can only hope for the best.

Quoting AirAfreak (Reply 17):
I'm a Skyteam passenger, however, I'd choose Star Alliance over OneWorld as per what I've been reading within this forum.

I was a loyal Skyteam flyer myself till about 2008 when I switched.


User currently offlineronerone From Jordan, joined Aug 2004, 1660 posts, RR: 53
Reply 19, posted (2 years 4 months 2 weeks 1 day 6 hours ago) and read 22914 times:

Quoting Carfield (Reply 6):
Sadly I agree with your verdict... RJ seems to go through a rejuvenation phrase five years ago with all the renovation in the cabin product and the entry of Oneworld Alliance, but for the past year or so, things have go down dramatically. The service that I had reported is no longer in existence and things are heading down south quickly with RJ. CMB is often not a glorious destination but there should be a basic standard. The fact that RJ thinks that only one meal is sufficient on this flight is beyond me. I expect a snack service prior to arrival.

However, there is often one big problem - the F/As don't do mid-flight service - water runs or anything else. On North American flights these flights are okay because they have bottled waters in the bar area along with snacks. So one can help themselves, but on these secondary flights, things are rough.

Menus - I always take them and there has never been a problem. I will be very upset with the way Olga goes through my stuff.

Amenity kit - the Bulgari amenity kit is only available on transpacific flights, and from BKK to AMM, but on other flights, they use to have a smaller amenity kit with basic amenities. Intra-Middle East flights don't have any kits.

It is sad to see how RJ has continued to perform and I hope Roni's letter will make a difference. I hope RJ is reading this trip report and this kind of publicity speaks louder than any of the fancy advertisement that RJ puts out.

Thanks for sharing,
Carfield

Hi Carfield,

I have been specifically waiting for your response. You have covered RJ on this forum rather extensively, so you would know them inside out more than any of us.

This just about sums it up i think. I was quite shocked at how tacky the service was, as it was very much like the old days of Alia.

What was surprising was that on a flight i took only a month prior between BAH and AMM on an E70, there were 3 meal choices in Economy, and now on this flight in Crown it's 2? There definitely is something off.

As for the amenity kit, they have given the smaller amenity kits out on DXB flights before, so it is clear that RJ thinks they can pull such a tacky cost-cutting spree on flights like Colombo.

I have always wondered what their USA flights would be like, but now i must wonder a little more  


In any case, i am not expecting a response on the comment card. But i did send a link to this TR to RJ on Facebook.

Quoting lukeyboy95 (Reply 7):
Roni seemed to bring out their naughty side.

Hi Lukey,

They certainly pressed my buttons, and i must have pressed theirs  
Quoting SOBHI51 (Reply 8):
I wonder if the comments that Roni wrote caused the GM of Alia to resign? 

Salam Sobhi,

Well, if service (and and and and) sucked under Dabbas, then it's time for something new for sure  
Quoting NZ107 (Reply 9):
Well, Roni, what do suggest now? Wait a few years and see if they revolutionise and change with the times? Or just stick to the CX we all know will perform? I start to wonder what the service is like in Y..

Hi Nicholas,

I am probably going to -try to- steer away from RJ for a little while, until we see what happens next! At Oneworld, CX is a sure bet and that should be enough!  
Quoting Quokkas (Reply 12):
What a contrast: here RJ distinguishes itself from EK. With EK, it is said (although not my own experience), you get fantastic service in the air and rotten service on the ground in DXB. With RJ it seems you get the good service on the ground and none in the air.

Hi Roy,

In my experience, i find EKs ground service to be excellent, as i have had not a single bad experience with them. In fact, if you want to talk consistency (which many people like to discuss when it comes to EK), i find their ground service more consistent than their inflight service (though again, i don't see any of the problems people talk about when it comes to EKs service).

And also, their ground service at ALL EK outstations i have traveled to/from has been absolutely amazing and even better than Dubai (MEL, AMM, LHR, BKK, KUL, BEY, MLE, JFK, IAH, LAX, BAH, LGW, MRU, CMB, etc etc).  
Quoting SR 103 (Reply 14):
Quoting AirAfreak (Reply 13):
It seems Cathay Pacific is the leading partner within OneWorld, as per the trip reports I've read on this forum

Cathay Pacific remains my all time favorite airline for a reason. Maybe Roni can give you his input on this as well since he has flown a lot of oneworld, while I am a Star Alliance guy myself.

It's definitely Cathay that rocks the boat at Oneworld! Other airlines can also be good, but not CX good  


Cheers,
Roni



A Stop Away From One-Stop, Is Non-Stop : Airbus A340-500
User currently offlineCarfield From United States of America, joined Dec 2003, 1918 posts, RR: 9
Reply 20, posted (2 years 4 months 2 weeks 1 day 3 hours ago) and read 22670 times:

Hi Roni,

I flew two RJ transatlantic flights before and things definitely sound better than your flight. I actually also flew a AMM to CMB flight and got a A340 for that segment as well. I can tell you that the dinner service from AMM to CMB is a bit more extensive and similar to long haul. I got the small amenity kit for that flight. I honestly think RJ does not consider CMB a high yield or prime destination so they are not going to provide the top notch amenity on this flight despite its relatively long flying time. Only the transatlantic flight and BKK get the Bulgari brown amenity kit. But just curious - do they still give out souvenirs prior to arrival? The green soap and leaf look soap dish are not fancy at all but at least a nice thought!

However I have gathered that other than DTW/YUL now get a Airbus A330-300. There are some cutbacks on RJ on transatlantic flight. Someone at FT reports that a continental breakfast is now serve prior to arrival, instead of the usual full hot breakfast. I have a feeling that the budget at RJ is getting tighter and F/As especially foreign based are getting nervous. Given RJ does not provide business class lounge access for paying business class passengers in DTW... there are still areas that RJ needs to work on. (They should at least provide some kinds of vouchers to J pax.)

With MH joining OW mid-year, I have a feeling that I will fly less on RJ in the future. MH is not a glorious airline, but sure has better service and KUL is years ahead of AMM in terms of facilities. MH also flies nonstop to CMB from KUL, which is good - not to mention MLE too. The new Boeing 737-800s look nice.

Carfield


User currently offlineaflyingkiwi From New Zealand, joined Nov 2010, 515 posts, RR: 3
Reply 21, posted (2 years 4 months 2 weeks 1 day ago) and read 22424 times:

Hi Anosh,

Great report with lovely pictures. Very disappointing to see RJ deliver such poor service. I think you're being pretty kind giving them 70%, it looked a lot worse than that IMO. I hope those comment cards made it to somebody important at RJ HQ but I somehow doubt that.

Thanks for the report

Regards,
aflyingkiwi


User currently offlinejetblue777 From United States of America, joined Jul 2009, 1454 posts, RR: 1
Reply 22, posted (2 years 4 months 2 weeks 23 hours ago) and read 22331 times:

Excellent trip report!

You really took us with your journey with Roni, and the quality of pictures were brilliant.

However, just like you said, RJ seems to fall short on their service and catering...my God, that was the saddest looking croissant I've ever seen!  

Once again, great TR and I certainly hope RJ is reading this.

jetBlue777



It's a cultural thing.
User currently offlineQuokkas From , joined Dec 1969, posts, RR:
Reply 23, posted (2 years 4 months 2 weeks 21 hours ago) and read 22226 times:

Quoting ronerone (Reply 19):
In my experience, i find EKs ground service to be excellent,

Hi Roni,

This has been my experience too, not only at check-in but at the gate and even with organising transfers to hotels, etc. At HAM the staff at check-in and in the lounge are wonderful, as are the lounge staff here in Perth. Check-in is staffed by Toll-Dnata and they are all very friendly too. At MAD the check-in staff were wonderful and helpful but the Amnios Lounge used by EK could be better. Any idea when an EK lounge will open at VIE?

Quoting ronerone (Reply 19):
But i did send a link to this TR to RJ on Facebook.

Good idea to send the link to FB. One can only hope they learn something from it and introduce some consistency.

Cheers Roni,
Roy


User currently offlineNZ107 From New Zealand, joined Jul 2005, 6418 posts, RR: 38
Reply 24, posted (2 years 4 months 2 weeks 20 hours ago) and read 22065 times:

Quoting SR 103 (Reply 14):

You know, I was on QR recently and the F/A came around to collect the menu's in the leather pouch. She grabbed mine from the seat pocket and I politely asked her if I could keep my menu as a memento. Not only did she take the menu and drink list out of the leather pouch and place it on my armrest with a smile, she asked "how many you would like?" Now thats service!

That's great service. And also much better than trying to liberate the leather pouch along with the menu  
Quoting ronerone (Reply 19):
I am probably going to -try to- steer away from RJ for a little while, until we see what happens next! At Oneworld, CX is a sure bet and that should be enough!

Haha fair enough. Who knows if I'll even be around that area any time soon! But chances are it'll be CX taking me on my next journey until I can access any OW lounge  

Cheers,
Nicholas



It's all about the destination AND the journey.
25 Post contains images akhmad : Hello Anosh, For a moment, I thought I was reading a script of an episode of “Fawlty Tower”. Starting with the ‘warm (not!)’ welcome from Rami
26 ronerone : RJ used to give souvenirs out on DXB flights, and i am also told they were given out on transatlantic flights as well. But i do not think this happen
27 Post contains images ronerone : I am not sure about that. But if EK wants to piss LH off, i am sure it would want to open a lounge in VIE pronto Cheers, Roni
28 Post contains images dc9northwest : Hi there! I really enjoyed this report on an airline that usually doesn't receive that much attention. So, just a normal boarding then? That's really
29 HOONS90 : Excellent trip report! Looks like you had great views throughout the flight. If I ever have to fly on RJ in J class, I guess I should fill myself up a
30 Post contains images N178UA : Hi Anoosh A very nicely presented and well written TR. Got the urge to read it straight away after I saw it .Definitely above many average reviews tha
31 MEA-707 : Great report, very recognizeable. I noticed this as well, if you compare Air France flights to Africa to similar length flight to the USA, it seems th
32 gabrielchew : Service sounds awful - did yopu hear back about your comments from the airline? Wow, that looks pretty poor. I hope the caterers found having a "chiv
33 MSS658 : Hi SR 103 Great write-up. Nice to hear about something about the Middle eastern carriers besidses the infamous trio EK-EY-QR. Loose from the poor cate
34 Post contains images ojas : Hi SR 103, Excellent TR as usual!! Superb. I'm personally not a fan of being EY included in that list, try TK and it would make more sense. You forgot
35 Post contains images SR 103 : Thank you. I thought I was being too harsh with the 70% as I thought there were some positive aspects to this flight. Thanks, glad you liked it. I ma
36 ba319-131 : Wow, this is shockingly poor, my two recent JCL flight's with RJ were not the best but they were miles better than this experience. - Not bad, nobody
37 N503JB : Done, the concerned read this report! Cheers N503JB
38 Flyingsottsman : Fantastic report very enjoyable reading and I had a laugh to about the glass of water, boy I am glad you didnt ask for a Jack Daniels and Coke. I thou
39 SR 103 : Yes, your flights definitely were better than this. I have had more interaction in YCL with some airlines. Two experiences from earlier this year com
40 Post contains links ClassicLover : Well, I have to say when I flew them in 2007 and 2008, they were very excellent. I wouldn't say the cabin crew were the friendliest in the world, but
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